Open Eye Ticketing Policies

Open Eye has implemented a new ticketing and donation management system.  This new system required changes to our ticketing policy. If you have questions or comments please call 612-874-6338 or email


  • All reservation tickets are sold through our website or over the phone.

  • All reserved tickets must be paid for in advance.

  • Our theatre is general seating so arrive up to 30 minutes before the show starts to find your favorite seat.

  • You may change a reservation up to 24 hours before the performance without charge by calling 612-874-6338 or emailing Exchanges can only be made to the same production and are subject to availability.

Economic Accessibility

  • 10% of our ticket inventory is reserved for Economic Accessibility at a reduced price.

  • These tickets are available for sale on our website, subject to availability.

  • Economic Accessibility tickets will be available at the door for a Pay as Able price, subject to availability.


  • There is a 10% handling fee for all ticket sales. This includes online, over the phone or in person.


  • We know plans change and emergencies come up. Full refunds for tickets will be handled on a case by case basis and will be left to the judgement of Open Eye’s Audience Services Manager. Call 612-874-6338 or email Processing fees are not refundable.

  • There are no refunds for unused tickets.

Inclement Weather

  • Open Eye will decide to cancel a performance if travel becomes unreasonable for our patrons, artists, and staff. If this happens, we will notify you via email or phone and offer an opportunity to exchange your ticket for a future performance of the same show or a refund if no other performance dates are available or work for you.

  • In the case that we decide not to cancel a performance, we will be happy to exchange your tickets if you choose not to travel due to weather conditions, but will not offer refunds. Please make arrangements with our box office staff at least 4 hours before showtime by calling 612-874-6338 or emailing


  • If you have special needs or require special accessibility accommodations, please call 612-874-6338 or email, we will accommodate most requests and strive to make your visit to Open Eye as enjoyable as possible.

  • ASL or Audio Description Services are available for many of our productions. The date of the service will be noted on the show page. Reservations must be made 10 days in advance and the date is on our website. Please contact our box office at 612-874-6338 or email with any questions or concerns.

Late Seating

  • Because of the small size and intimate nature of our theatre, there is no late seating. Please plan your trip accordingly.